Random client crashes

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Random client crashes

Postby Stephen » Mon Sep 14, 2015 1:49 pm

Code: Select all
15:16:02,608 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - Client crash (Version1109 pakLib:DOL.GS.PacketHandler.PacketLib1109 type:LabyrinthOfTheMinotaur(LabyrinthOfTheMinotaur) addons:bit4, bit5, Foundations, NewFrontiers state:Playing IP:85.179.223.0:50493 session:50 acc:yakita char:Angushu class:4) dll:game.dll clientUptime:3315sec 15:16:02,608 - [46] - DEBUG - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - Last client sent/received packets (from older to newer): 15:16:02,623 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 00 00 0C 40 89 77 00 00 28 67 00 ........@.w..(g. 0010: 00 13 73 00 00 02 90 00 00 64 40 D6 00 ..s......d@.. 15:16:02,623 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=54 Sequence=0x21DC Session=50 Parameter=65535 ID=0xA9 0000: 00 32 01 FA 10 A0 7B 00 2E 58 00 D6 7B E6 00 00 .2....{..X..{... 0010: 00 64 00 00 00 00 00 00 15 71 35 3B 90 03 92 00 .d.......q5;.... 0020: 00 00 00 00 11 CB 91 48 FB 5E DB 48 00 00 85 45 .......H.^.H...E 0030: 00 00 00 00 00 00 ...... 15:16:02,639 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 03 C3 0C 40 89 77 8A 3F 28 67 28 ........@.w.?(g( 0010: 7B 13 73 13 88 02 90 00 00 64 40 D6 D6 {.s......d@.. 15:16:02,639 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 00 00 0C 40 8A 38 00 00 28 7A 00 ........@.8..(z. 0010: 00 13 87 00 00 02 90 00 00 64 40 D6 00 .........d@.. 15:16:02,654 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=54 Sequence=0x21DD Session=50 Parameter=65535 ID=0xA9 0000: 00 32 01 FA 10 A0 7B 9C 2D 8B 00 D6 99 A8 00 00 .2....{.-....... 0010: 00 64 00 00 87 00 00 00 D4 F1 19 00 3C B8 40 00 .d..........<.@. 0020: A5 05 00 00 1D B2 91 48 00 73 DB 48 00 00 85 45 .......H.s.H...E 0030: 00 00 00 00 00 00 ...... 15:16:02,654 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 03 C3 0C 2D 8A 38 8B 00 28 7A 28 ........-.8..(z( 0010: 88 13 87 13 88 02 90 00 00 64 40 D6 D6 .........d@.. 15:16:02,670 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 00 00 0C 2D 8A FB 00 00 28 87 00 ........-....(.. 0010: 00 13 87 00 00 02 90 00 00 64 40 D6 00 .........d@.. 15:16:02,670 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=54 Sequence=0x21DE Session=50 Parameter=65535 ID=0xA9 0000: 00 32 01 FA 10 A0 7C A0 2D 5A 00 D6 BB 6D 00 00 .2....|.-Z...m.. 0010: 00 64 00 00 87 00 00 00 D4 F1 19 00 3C B8 40 00 .d..........<.@. 0020: AC 05 00 00 AE AB 91 48 7E 92 DB 48 00 00 85 45 .......H~..H...E 0030: 00 00 00 00 00 00 ...... 15:16:02,842 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 03 C3 0C 2E 8A FB 8B C1 28 87 28 .............(.( 0010: 95 13 87 13 84 02 90 00 00 64 40 D6 D6 .........d@.. 15:16:03,076 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 00 00 0C 2E 8B BE 00 00 28 94 00 .............(.. 0010: 00 13 84 00 00 02 90 00 00 64 40 D6 00 .........d@.. 15:16:03,139 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=12 Sequence=0x21DF Session=50 Parameter=0 ID=0xA3 0000: 00 00 19 00 3B 35 AB E9 00 00 00 00 ....;5...... 15:16:03,217 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSTCPPacketOut 0000: 00 10 29 3B 35 AB E9 00 00 00 00 21 E0 00 00 00 ..);5......!.... 0010: 00 00 00 ... 15:16:03,233 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 03 C3 0C 00 8B BE 8C 77 28 94 28 ............w(.( 0010: 94 13 84 13 83 02 90 00 00 64 40 D6 D6 .........d@.. 15:16:03,233 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=54 Sequence=0x21E0 Session=50 Parameter=65535 ID=0xA9 0000: 00 32 01 FA 10 A0 7D A3 2D 16 00 D6 DB 4C 00 00 .2....}.-....L.. 0010: 00 64 00 00 87 00 00 00 D4 F1 19 00 3C B8 40 00 .d..........<.@. 0020: FC 06 00 00 2D A3 91 48 38 B3 DB 48 00 00 85 45 ....-..H8..H...E 0030: 00 00 00 00 00 00 ...... 15:16:03,264 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSUDPPacketOut 0000: 00 18 00 00 A1 00 00 0C 00 8C 77 00 00 28 94 00 ..........w..(.. 0010: 00 13 82 00 00 02 90 00 00 64 40 D6 00 .........d@.. 15:16:03,279 - [46] - INFO - DOL.GS.PacketHandler.Client.v168.ClientCrashPacketHandler - GSPacketIn: Size=100 Sequence=0x21E1 Session=50 Parameter=0 ID=0x37 0000: 67 61 6D 65 2E 64 6C 6C 00 00 00 00 00 00 00 00 game.dll........ 0010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 0020: 6C 69 76 31 33 32 35 00 C0 00 00 05 00 00 00 23 liv1325........# 0030: 00 64 4D 6B 00 00 00 20 3E 63 62 02 3D 3E 61 60 .dMk... >cb.=>a` 0040: 03 04 05 06 07 0A 0C 0D 02 07 00 02 00 C8 00 00 ................ 0050: 00 00 0C F3 19 2F 65 00 F8 94 56 00 7F 94 56 00 ...../e...V..V. 0060: 8C 92 56 00 ..V.

Hi everyone,

i'm having some random client crashes on my server with that log in the gameserver log.

i still not understand if there is an action that generates this because every time players involved in this crashes are in different situations and seems to be very randomly.

has anyone seen this type of crash ? Can be something related to client computers instead of the server?

There is a way/method to get more info about these crashes ?

Any help/input is appreciated ;)

Thank you
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Re: Random client crashes

Postby Ethran » Mon Sep 14, 2015 7:01 pm

Hello,
I have seen this once, not quiet sure what could cause that. It could be client corrupted zone file or game.dll, it may be also weird nasty bug in gameplayer.cs
Just my 2 cents.

Regards Ethran.
"Power is always dangerous. It attracts the worst. And corrupts the best. I never asked for power. Power is only given to those who are prepared to lower themselves to pick it up. "
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Re: Random client crashes

Postby Stephen » Sun Sep 20, 2015 8:48 am

Hello,
I have seen this once, not quiet sure what could cause that. It could be client corrupted zone file or game.dll, it may be also weird nasty bug in gameplayer.cs
Just my 2 cents.

Regards Ethran.
Yes , probably some corrupted files in the client. But i'm still investigating to find out a solution and help players who have this problem.

It's really weird and very random some players seems have solved this updating their clients but other still some have this issue.For this reason i'm still search if it can be a server-side bug.

Only a couple of players said me that this happen while they alt-tabbing the client to desktop..for another cases i don't know, it's very random and there isn't a specific action that causes that.

someone else has ever seen this type of client-crash on his server or can suggest me how to get more information from this crashes?
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Re: Random client crashes

Postby Stephen » Sun Sep 27, 2015 7:30 pm

*UPDATE*

seems those clients who crash have this in their critical.log

Error Loading Effect Template #970 (Effects/not_implimented.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Effect Template #971 (Effects/not_implimented.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Effect Template #973 (Effects/not_implimented.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Effect Template #10190 (Effects/Relic_Lightbeam_Blue.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Effect Template #10191 (Effects/Relic_Lightbeam_Green.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Effect Template #10196 (Effects/ward_siegeward.nif)!
NDLLoadEffectTemplate() Error: [Cannot open file.]
Error Loading Animation Template #2357 (anims\giant_idle3.kfa )!

Has anyone ever seen something like this?

The only documentation i found is about the gamespelleffect lists of the UI and maybe that animation of giant that is corrupted . But still i can't find who call that harcoded thing
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Re: Random client crashes

Postby HunabKu » Mon Sep 28, 2015 7:04 am

Did you verify file permissions ?
"C'est l'ignorance qui apporte le chaos, pas la connaissance."
Scarlett Johansson dans "Lucy" de Luc Besson
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"Ignorance brings chaos, not knowledge."
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Re: Random client crashes

Postby Stephen » Mon Sep 28, 2015 7:33 am

Did you verify file permissions ?
Uhm where?

This is the critical.log of a player who sent me after the crash. I asked to clean his log before the crash.
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Re: Random client crashes

Postby HunabKu » Mon Sep 28, 2015 8:00 am

The crash log advert it can't read some files, so i think client folder permissions do not allow to read for standard user.
"C'est l'ignorance qui apporte le chaos, pas la connaissance."
Scarlett Johansson dans "Lucy" de Luc Besson
-------------------------------------------------------------------------------
"Ignorance brings chaos, not knowledge."
Scarlett Johansson on "Lucy" by Luc Besson
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Re: Random client crashes

Postby HunabKu » Mon Sep 28, 2015 8:03 am

In 1.109c fr client, the crash loggued files do not exist :
- Effects/not_implimented.nif
- Effects/Relic_Lightbeam_Blue.nif

This file exist :
- anims\giant_idle3.kfa


So do you patch the client for works with your server ?
"C'est l'ignorance qui apporte le chaos, pas la connaissance."
Scarlett Johansson dans "Lucy" de Luc Besson
-------------------------------------------------------------------------------
"Ignorance brings chaos, not knowledge."
Scarlett Johansson on "Lucy" by Luc Besson
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Re: Random client crashes

Postby Stephen » Mon Sep 28, 2015 8:23 am

In 1.109c fr client, the crash loggued files do not exist :
- Effects/not_implimented.nif
- Effects/Relic_Lightbeam_Blue.nif

This file exist :
- anims\giant_idle3.kfa


So do you patch the client for works with your server ?
i can't find those files even in very old clients.... where can i find them?

is there a way to understand which effects id are so maybe if i not retrieve the files i'll change the effect

The problem is. This clients crashes very randomly sometimes wihout any action around. It's really weird
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Re: Random client crashes

Postby HunabKu » Tue Sep 29, 2015 4:51 pm

Do you have the anims\giant_idle3.kfa file ?
"C'est l'ignorance qui apporte le chaos, pas la connaissance."
Scarlett Johansson dans "Lucy" de Luc Besson
-------------------------------------------------------------------------------
"Ignorance brings chaos, not knowledge."
Scarlett Johansson on "Lucy" by Luc Besson
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Re: Random client crashes

Postby Stephen » Tue Sep 29, 2015 10:27 pm

Do you have the anims\giant_idle3.kfa file ?
Yes . Also the client of that player has that file.
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Re: Random client crashes

Postby HunabKu » Wed Sep 30, 2015 5:16 am

Sorry can not help you more, I dropped.
The only reasons are permissions problems, missing or corrupt files.
"C'est l'ignorance qui apporte le chaos, pas la connaissance."
Scarlett Johansson dans "Lucy" de Luc Besson
-------------------------------------------------------------------------------
"Ignorance brings chaos, not knowledge."
Scarlett Johansson on "Lucy" by Luc Besson
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Re: Random client crashes

Postby Stephen » Thu Oct 01, 2015 8:48 am

Sorry can not help you more, I dropped.
The only reasons are permissions problems, missing or corrupt files.
Thanks anyway for your help :-) and yes i agree with you . I'll continue my researches!
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Re: Random client crashes

Postby Stephen » Thu Oct 01, 2015 10:35 pm

I found it.

There were 3 bad effects that cause the crash using fresh live clients with 1.109 dll. I run a foreach of every clienteffect and anims i had in my spell and style tables on a target and i found out the bad id.... seems solved for now.
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Re: Random client crashes

Postby Graveen » Fri Oct 02, 2015 5:09 am

/cheer ;)
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